Are you looking for a business coach with experience you can relate to,  trust, and will challenge you to grow?

Working 17 years in multiple industries (insurance, retail, real estate) for Fortune 500 companies allowed me to gain valuable experience to share with you.

  • Business Development
  • Customer Success
  • Leadership
  • Operations

My diverse experience allows me to quickly identify areas of improvement when leading teams, working with clients, and building relationships with vendors.

Let’s get started now!

30 minutes to get to know you, your business, and answer questions about the coaching process.

Little Black Desk Society - Website - Introduction - Melissa K. Jones (333x500) (1)



STEP 1: Schedule an initial 30-minute call so I can learn about

  • your business
  • your challenge with an existing business process
  • your ideal outcome

You are required to email me your existing process or outline and any supporting documentation prior to the initial call. This allows me to make the most use of our immediate time together.

STEP 2: After the initial call, I review your process and create a revised 1-page document for your process, policy, or template within 24 hours.

STEP 3: We will then schedule a follow-up 30-minute call exactly a week later to review the revisions and my recommendations to improve your process for you to achieve your ideal outcome.


STEP 1: We will schedule a complimentary 30-minute discovery call. This will allow me to get to know your business needs, challenges, and what your desired goals are from hiring a business coach.

STEP 2: Once we start, we will have a 30-minute phone consult once a week at the same time and day (Monday or Wednesday) for 90 days. During each call, we will discuss what went well the previous week, what challenges you encountered and how to address them, and review your homework assignments. At the end of each call, you will receive a copy of our call notes for you to review and reference.

STEP 3: During our time together you have the opportunity to have business process, policies, or templates reviewed and revised. Ideally, these documents will coordinate with your goals from our coaching sessions.

Note: Should you request additional coaching time or desire to have additional business documents reviewed, there will be an additional charge(s).


Looking for a custom package? Let’s discuss your challenges and needs. From there we can create a custom scope of work.


“Since leaving my full-time job just over a year ago, I’ve made a lot of changes in my business but wanted help taking my business to the next level. This year was a huge year for my business and I knew that if I was going to continue to grow (and serve my clients well) that I needed help. I was happy to find Melissa through a fellow business owner and friend who could not stop bragging about working with Melissa and now I know why! Melissa helped me uplevel all the systems throughout my company. Having hired a new studio manager in the spring, I knew I needed help getting all our systems in place and Melissa was a total rockstar. She was able to lead me through creating and maintaining new processes and honing current ones, all while giving me advice on what steps to take next. Having a business coach like Melissa to lean on and learn from has been so incredibly beneficial! Looking forward to 2018 I feel much better equipped to handle an increased workload and serve clients better and more efficiently.” – Lauren Hansen, LunaBear Studios

“I hired Melissa with LBDS earlier this spring when my small business brought on its first full-time employee and second part-time employee. Melissa worked with me to implement processes and systems for training, employee management, and overall workflow management that have put me leaps and bounds beyond where I would have been on my own. Walking away from this experience, I have two employees that are trained in such a way that they are almost autonomous in their roles (rather than always waiting for me to delegate responsibilities to them), a company structure that makes sense and is efficient, and a strong start to a company handbook. I can’t say enough positive things about LBDS and will hire them again and again and again.” Malori Maeva | Case Study


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