The problem many people encounter when hiring a business coach or consultant is they only see the finished work. There is a difference between being able to do the work yourself and then being ...
Client Success
3 Types of Client Feedback
Getting client feedback is crucial to the growth of your business. Feedback allows you to understand what is working well and what needs to change. There are multiple types of feedback but I am going ...
How to Streamline Client Communication
HOW TO STREAMLINE CLIENT COMMUNICATION QUESTION "Centralized Communication. Each client has a preference and many do not want to adapt. What do I do?" ANSWER It is natural to be resistant ...
Your Clients Are Paying For Your Candid Feedback
Clients Paying for Candid Feedback We do a disservice to our clients when we sugar coat our feedback because we are unsure of how they will receive it. Clients are paying not just the service we ...
5 Email Mistakes to Avoid for a Better Client Experience
General automated email replies are a source of frustration for your clients and business partners especially when they email you directly. At best they let someone know you are on vacation with no ...
3 Tips to End a Client Relationship
QUESTION "What are your tips on severing a client relationship?" ANSWER ASK WHY First ask yourself and be honest “Why do you want to end the client relationship?” Many times when we ...
2 Sides to Why Discovery Calls Are Important
(🎧 Listen: Audio Clip) As entrepreneurs, we rely on service providers for help when outsourcing big projects or getting feedback on how to grow our business. We spend a lot of time and hard ...
How to Respond to Client Refusing to Pay for Services
Business Owner Only Wants to Pay Half of the Invoice for Custom Work SCENARIO PT. 1 Submitted by G and conversation shared with permission. "Thanks so much for getting back to me! So, honestly, I ...
