One of the challenges you will face when leading a team is a team member not learning as fast as you would like. In today’s fast-paced culture everyone wants to see improvement and results today. Sometimes yesterday. One of my challenges as a manager and individual was learning to lead with patience.
It is important to realize everyone processes information and learns differently. How I may learn, head first hands-on is different than someone who wants to read the instructions and prepare. Neither process is wrong, what matters is learning and achieving desired results.
One of my early team members was slower picking up the customer service process. I learned through our conversations and working with her that she was willing to learn, very determined, but lacked confidence.Someone is willing to learn and consistent in their effort then we can work through the rest. A lack of confidence can be overcome. Click To Tweet
For me, if someone is willing to learn and consistent in their effort then we can work through the rest. A lack of confidence can be overcome with preparation, practice, and positive reinforcement. So we worked together to help her excel in her performance. She would ask lots of questions, take notes, and create personal cheat sheets.
After months of ongoing coaching and consistent improvement, she became one of my most reliable and top performers. I eventually encouraged her to take on additional responsibilities to increase her visibility for a future promotion.
All of this was made possible because of our relationship. I took the time to get to know her personally, communicated with her consistently, held monthly 1:1 performance reviews, and supported her. In return, she taught me patience and an appreciation for the process of learning.
We delight in the beauty of the butterfly, but rarely admit the changes it has gone through to achieve that beauty.MAYA ANGELOU
As a manager, it is easy to be discouraged when someone isn’t learning as quickly as you like. Even more so when you are held responsible for the performance of your team. The key is looking at their willingness to learn and whether they show continued improvement.Putting in the coaching work to have a team member who consistently performs well provides a greater return for the company than firing them and hiring someone new. Click To Tweet
Investing in the growth of your team through relationships and coaching pays off. In addition, putting in the coaching work to have a team member who consistently performs well provides a greater return for the company than firing them and hiring someone new.