Creating a small business knowledge base empowers your clients and team to find their own answers.
- An internal knowledge base contains policies, processes, and templates to help your team excel in their roles.
- An external knowledge base helps your clients quickly find the answers they need.
When clients and team members can find their own answers…
- Confidence increases,
- Productivity improves,
- Service improves for clients, and
- You get your time back.
A detailed and organized knowledge base allows you to create a consistent level of service for your clients and vendor partners.
The outline below gives you an idea of the categories to use when creating an internal knowledge base. The content shown below are blog posts and resources. For your business, you would include information specific to your team and clients.
Little Black Desk Society Knowledge Base
3 Tips to End a Client Relationship
3 Types of Client Feedback
5 Email Mistakes to Avoid for a Better Client Experience
Client Strategy (GUIDE)
How to Respond to Client Refusing to Pay for Services
How to Streamline Client Communication
Your Clients Are Paying For Your Candid Feedback
3 Steps to Achieve Team Buy-In
5 Key Components of a Job Description (TEMPLATE)
5 Steps to Show Your Team You Value Them
50 Virtual Assistant Tasks To Delegate as a Small Business
Defining Culture and Performance (CASE STUDY)
How To Respond to Employee Activism
Job Descriptions (WORKBOOK)
Motivating Team With Multiple Personalities
Navigating Conflict (GUIDE)
Why Performance Reviews Are Important for Small Businesses
4 Common Ways Entrepreneurs Slow Their Growth
5 Ways to Stay Motivated When You Don’t Feel Like It
10 Reasons Why Competition is Needed in Business
Creating Habits for Your Ideal Day
Stay Positive: 5 Simple Habits for Entrepreneurs
2 Sides to Why Discovery Calls Are Important (TEMPLATE)